Terms and Conditions of Use for the my11 game Platform

In this Terms and Conditions document, the following words and expressions carry the meanings set out below unless the context requires otherwise:

• "Platform" refers to the website, mobile app, and all digital services operated under the my11 game brand.
• "Member" or "User" refers to any individual who has registered and holds an active account at my11 game.
• "Wallet" refers to the credit balance in a user's account used for wagering and gaming activities.
• "Bonus" refers to any additional credits, free spins, cashback, or other benefits granted to members through promotional programmes.
• "Wagering Requirement" refers to the number of times a bonus or deposit must be wagered before a withdrawal can be made.
• "KYC" stands for Know Your Customer, which is the identity verification process carried out by my11 game to meet compliance requirements.

Any reference to "us" or "my11 game" in this document refers to the company that owns and operates the my11 game platform and all its affiliated entities.

Use of the my11 game platform is restricted to individuals who meet the following eligibility requirements:

• Aged 18 years and above at the time of account registration.
• Not included on any list of individuals prohibited from using the platform under any applicable law.
• Registering in a personal capacity and not on behalf of any third party.
• May only hold one account per individual only. Registering multiple accounts to obtain bonuses or circumvent restrictions is strictly prohibited.
• Providing accurate, truthful, and complete information during registration and keeping it updated whenever changes occur.

The registration process at my11 game is designed to ensure the safety of all users. During registration, you are required to provide a valid Malaysian mobile number for OTP verification, accurate personal information, and a strong password.

You are solely responsible for the security of your login credentials. Do not share your password with anyone, including my11 game staff. Our team will never ask for your password through any communication channel.

• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of the platform when you are done, especially when using a shared device.
• Notify us immediately if you suspect any unauthorised access to your account.
• Do not access your my11 game account over public Wi-Fi without VPN protection.

My11 game uses 256-bit SSL encryption for all communications between your browser and our servers. This means all data you transmit, including login credentials and financial transactions, is protected from third-party interception.

My11 game supports a range of recognised deposit and withdrawal methods in Malaysia, including FPX, DuitNow, and selected e-wallets. All transactions are processed securely through approved payment channels.

Deposits:

• Minimum deposit: RM 10 per transaction.
• Funds are credited to your wallet within 2–5 minutes after bank confirmation.
• My11 game does not charge any processing fees for deposits.
• All deposits must be made using a payment method registered in your own name.

Withdrawal:

• Minimum withdrawal: RM 50 per transaction.
• Standard withdrawals are processed within 5 minutes via DuitNow or FPX.
• Full KYC verification is required before your first withdrawal or if your cumulative amount exceeds a certain threshold.
• Withdrawals can only be made to a bank account or wallet registered in the account holder's own name.

My11 game offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms stated on the relevant promotions page. However, the following general conditions apply to all bonuses unless stated otherwise:

• Wagering Requirement: All deposit bonuses are subject to a wagering requirement of between 15× and 35× the bonus amount before a withdrawal can be made. The exact requirement is stated in the terms of each promotion.
• Validity Period: Bonuses must be used within the specified period (typically 7 to 30 days) from the date of credit. Expired bonuses will be automatically forfeited.
• Withdrawal Limits: Some bonuses have a maximum cap on the amount that can be withdrawn from bonus winnings. This limit is clearly stated in the promotion terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Each game category contributes as follows: Slots (100%), number games (50%), Live Casino (20%), Sports Betting (10%).

All games available on the my11 game platform are operated using an RNG (Random Number Generator) system that has been independently audited and certified by a qualified third party. This ensures that every game outcome is entirely random and cannot be influenced by any party.

Wagers that have been accepted and confirmed by the system cannot be cancelled by the player. In cases where a technical issue or system disruption occurs during gameplay, my11 game will:

• Restoring the game session to the last valid and verified state.
• Refunding wagers if a session cannot be recovered.
• Investigating and resolving any disputes within 5 business days.

For Sports Betting, results announced by recognised sports governing bodies are final. my11 game uses internationally recognised sports data providers to ensure that all displayed results are accurate and updated in real time.

To maintain a fair and safe environment for all users, the following activities are strictly prohibited on the my11 game platform:

• Registering more than one account or using another person's account.
• Using bots, automated software, or any technological tools to gain an unfair advantage.
• Launching any cyber attacks, intrusion attempts, or disruptions against the platform infrastructure.
• Engaging in chip dumping or manipulation of multiplayer games.
• Systematically using bonus arbitrage techniques to gain a financial advantage.
• Depositing funds obtained illegally or using the platform for money laundering activities.
• Sharing login credentials or selling your account to another party.
• Using another person's credit card or bank account without valid authorisation.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of balances and bonuses, and reporting to the relevant authorities if necessary.

My11 game takes user privacy very seriously. All personal information you provide to us is protected under our comprehensive Privacy Policy and managed in accordance with applicable data protection laws.

The data we collect includes registration information, transaction data, game records, and device information for security purposes. We use this information to:

• Verifying identity and preventing fraud.
• Processing financial transactions securely.
• Complying with KYC requirements and compliance regulations.
• Improving the user experience through usage pattern analysis.
• Sending account-related and promotional communications (with your consent).

My11 game does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. For more information, please refer to Privacy Policy us.

Account Closure by User: You may close your my11 game account at any time by contacting our customer support team. Prior to closure, all outstanding wagering requirements must be fulfilled, or any associated bonuses will be forfeited. Your cash balance (excluding bonuses) will be returned via your original payment method.

Account Suspension by my11 game: We reserve the right to suspend or close an account without prior notice if:

• There is evidence or suspicion of a breach of these Terms and Conditions.
• The account has been identified as a duplicate or fraudulent account.
• Information provided during registration is found to be false or inaccurate.
• There is suspicious financial activity that requires further investigation.
• There is an order from the authorities requiring us to do so.

My11 game provides the platform on an as-is basis. While we strive to ensure the platform operates smoothly at all times, we cannot guarantee that it will always be free from disruptions, technical errors, or unplanned downtime.

My11 game is not liable for:

• Losses arising from internet connectivity disruptions on the user's end.
• Losses resulting from the use of incompatible devices or software.
• Disputed game results that have been validly processed by the system.
• Indirect or consequential losses arising from the use of the platform.

My11 game's maximum liability to any user under any circumstances is limited to the net deposit amount deposited by that user within the 30 days prior to the claim.

My11 game is committed to promoting responsible gaming and protecting players at risk of problem gambling. We believe gaming should remain a form of entertainment, not a source of financial stress or personal hardship.

Our platform is equipped with the following tools to help players stay in control:

• Self-configurable daily, weekly, and monthly deposit limits.
• Session time limits that cap continuous play duration.
• Temporary cool-off period options ranging from 24 hours to 6 months.
• Permanent self-exclusion option.
• Access to local and international problem gambling support resources.

For more details on the tools and resources available, please visit Responsible Gaming page us.

My11 game reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on this platform.

For significant amendments, we will notify members via email or in-app notification at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended terms.

It is your responsibility to review these Terms and Conditions periodically. The "Last Updated" date at the top of this document indicates when changes were last made.