My11 game Privacy Policy – Our Commitment to Protecting Your Information

My11 game collects various types of information to deliver safe, personalised, and high-quality services to all users. The types of data we collect are as follows:

We also collect information automatically when you browse our platform through cookies, web beacons, and similar tracking technologies. For more information on our use of cookies, please refer to Section 5.

Every piece of information we collect has a clear and legitimate purpose. my11 game uses your personal data for the following purposes:

• Service Delivery: To manage your account, process deposits and withdrawals, grant access to games, and ensure all transactions run smoothly.
• Identity Verification (KYC): To verify your identity as part of our anti-money laundering (AML) compliance procedures and to meet applicable legal requirements.
• Platform Security: To detect and prevent fraud, suspicious account activity, bot usage, and any attempts to exploit our systems.
• Personalised Experience: To personalise content, promotions, and game recommendations based on your preferences and usage patterns — in a way that respects your privacy.
• Communications: To send important account-related notifications, security updates, and promotional information (where you have given consent to receive marketing communications).
• Legal Compliance: To fulfil legal obligations, respond to lawful authority directives, and resolve disputes.

We will not use your data for any purpose not stated in this policy without first obtaining your renewed consent.

My11 game does not sell, rent, or give your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating the platform, there are situations where we need to share information with certain parties:

• Technology Service Providers: Companies that help us manage server infrastructure, payment processing, and customer support services. All such providers are bound by strict confidentiality agreements.
• Game Providers: Game studios providing titles on our platform may receive limited session data necessary to operate the games correctly.
• Regulatory Body: When required by law or a directive from a competent authority, we will disclose relevant information to the appropriate authorities.
• Fraud Investigators: In cases of suspected fraud, we may share necessary information with security teams or law enforcement agencies.

We continually invest in the latest security technologies and procedures to ensure your personal data is protected against ever-evolving threats. Key security measures we employ include:

• 256-bit SSL Encryption for all communications between your device and the my11 game servers.
• AES-256 Encryption for personal data stored in our databases.
• Two-factor authentication (2FA) to protect access to your account.
• 24/7 Monitoring by automated security systems and our internal cybersecurity team.
• Penetration testing periodically by independent third-party security firms.
• Internal access controls strictly enforced — only staff who genuinely require access to specific data are permitted to do so.

While we take all reasonable measures, no system can guarantee 100% absolute security. We therefore encourage you to take responsibility for your own account security, including using a strong password and never sharing it with anyone.

My11 game uses cookies and similar tracking technologies to enhance the user experience and enable certain platform functions to operate correctly. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as staying logged in and processing transactions. These cookies cannot be disabled.
• Performance Cookies: To collect anonymised information on how users interact with the platform, helping us identify areas for improvement.
• Functional Cookies: To save your preferences such as language, preferred game rooms, and display settings for a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns in an aggregated and anonymised manner for continuous improvement purposes.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some platform features.

My11 game retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Retention periods vary by data type:

• Active account data: Retained for as long as your account remains active on the platform.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Records: Retained for 5 years after account closure in accordance with AML compliance requirements.
• Security logs: Retained for 12 months for security incident investigation purposes if required.
• Customer Support Records: Retained for 3 years for reference and dispute resolution purposes.

Upon expiry of the retention period, your data will be securely deleted using non-recoverable methods or anonymised so it can no longer be linked to your identity.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and my11 game's internal policies, you have the following rights regarding your personal data:

To exercise any of these rights, contact our data protection team via customer support. We will respond within the specified timeframe and will not charge for reasonable requests.

My11 game services are exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. Our registration process is designed to verify user age, and any account identified as belonging to a minor will be terminated immediately.

If you believe your child or any minor has registered on our platform, please contact our support team immediately. We will take appropriate action, including closing the account and deleting all associated data.

In running our global operations, your personal data may be transferred to and stored on servers located outside Malaysia. This may occur when we engage cloud service providers or international technology vendors.

Whenever such a transfer occurs, my11 game ensures that:

• The recipient country has a level of data protection equal to or higher than Malaysia.
• Appropriate contractual agreements have been put in place to protect your privacy rights.
• Transfers comply with all applicable legal requirements, including Malaysia's PDPA.

Sensitive financial data and KYC records are stored on servers located in data zones that comply with local security standards.

My11 game reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The "Updated" date at the top of this document will always reflect the date of the latest amendment.

For significant amendments that affect how we use your personal data, we will provide notice via email or in-app notification at least 14 days before the changes take effect. This gives you sufficient time to review them.

Continued use of the my11 game platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the my11 game data protection team is ready to assist:

• Live Chat: Via the chat icon at the bottom right corner of the platform, available 24 hours a day, 7 days a week.
• Privacy Email: [email protected] – responded to within 3 business days.
• Official Requests: For formal data rights requests, use the data request form available in your account settings.

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant personal data regulatory authority.