My11 game FAQ – We've Got the Answers

The minimum age requirement is 18 years old. Age verification is conducted during the KYC (Know Your Customer) process before your first withdrawal is processed. This is a policy we enforce strictly without exception.

No. Each individual is only allowed one account only. Registering multiple accounts is a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You'll need to submit a clear copy of your MyKad (front and back). The review process is usually completed within 24 hours on business days. This is an industry-standard step to protect you from fraud.

Log in to your account and go to Account Settings > Security > Change Password. Enter your current password followed by your new password twice for confirmation. If you have forgotten your password, use the "Forgot Password" function on the Login to reset via SMS OTP.

my11 game accepts deposits via FPX (all major Malaysian banks), DuitNow (instant transfer 24/7), Touch 'n Go eWallet, Boost, GrabPay and a wide range of popular digital wallets in Malaysia. All transactions are processed through secure, encrypted channels.

The minimum deposit is RM 10 for all payment methods. Maximum deposit limits vary by method — FPX and DuitNow have higher limits compared to digital wallets. You can also set your own daily or monthly deposit limits from Account Settings for better budget control.

Deposits via FPX and DuitNow are typically credited within 2 minutes or less. Digital wallets such as TNG and Boost are also near-instant. If your deposit has not been credited after 15 minutes, please contact our customer support with a screenshot of your transaction receipt for prompt resolution.

my11 game does not charge any processing fees for deposits. However, your bank or digital wallet provider may impose their own transaction fees. Please check with your financial institution if you are unsure.

Withdrawals are processed within 5 minutes for accounts that have completed KYC. Funds will arrive in your bank account or digital wallet depending on each bank's processing time. Withdrawals submitted at night or on weekends may take slightly longer based on bank operating hours.

The minimum withdrawal is RM 30. Daily maximum limits vary by your account level — standard members have different limits compared to VIP members. The higher your VIP level, the higher the daily and weekly withdrawal limits granted to you.

Withdrawals may be delayed for several reasons: (1) KYC not yet completed, (2) the bonus wagering requirement has not been met, (3) bank account details do not match KYC information, or (4) additional security checks are required. Contact our customer support with your withdrawal ticket number for a quick resolution.

No. For security and fraud prevention, withdrawals are only permitted to a bank account or digital wallet registered in your own name — matching the name used when registering your my11 game account. Withdrawal requests to third-party accounts will not be processed.

The wagering requirement (rollover) determines how many times you need to bet using your bonus funds before they can be withdrawn as cash. For example, if a RM 100 bonus has a 5x rollover, you need to place bets totalling RM 500 before the bonus can be withdrawn. The full rollover requirement for each promotion is stated in Terms & Conditions concerned.

The welcome bonus is credited automatically when you make your first qualifying deposit. No promo code is required for new members. Once the deposit is successful, check the "Promotions" or "Bonus" section in your dashboard — the bonus should be credited within a few minutes.

Yes. If you do not want to be bound by rollover requirements, you can decline the bonus from your dashboard before placing any wagers using the bonus balance. Once the first wager has been placed using the bonus balance, the bonus can no longer be declined.

Yes. my11 game offers promotions tailored to each game category — deposit bonuses for slots, cashback for Live Casino, betting bonuses for sports, and special promotions for fish shooting games. Check the Promotions regularly for the latest offers that may be available to you.

my11 game offers a comprehensive game library that includes: Slots (1,000+ titles from leading providers), Live Casino (live dealers for Baccarat, Blackjack, Roulette and more), Sports Betting (football, basketball, tennis and 30+ sports), Wagering, and Fish Shooting Games. All accessible under one unified account.

Some slot games are available in free demo mode with no deposit required. This lets you try out games and understand their mechanics before playing with real money. However, demo mode does not pay out real money and does not qualify for any bonuses.

Yes. All games on my11 game use Random Number Generator (RNG) independently verified by accredited third-party audit bodies. Live Casino games are streamed in real time from licensed studios with real dealers. The RTP (Return to Player) value for each slot game can be found in the respective game information.

Yes. The my11 game sports betting platform covers Malaysia Super League, FA Cup, Malaysia Cup and various other local sports leagues, alongside major international leagues such as the Premier League, La Liga, Serie A, and the UEFA Champions League. Odds are updated in real time based on market movements.

my11 game uses 256-bit SSL encryption for all communications between your device and our servers. Your personal information is stored securely and is not shared with third parties except as required for payment processing or legal obligations. Read our Privacy Policy for complete details.

Instant change your password from Account Settings. Then, review your account activity log for any unrecognised transactions. Contact our support team via Live Chat immediately so we can temporarily lock your account and conduct a security investigation. Do not delay — acting quickly is critical.

Yes. Two-Factor Authentication (2FA) via SMS OTP is automatically activated for logins from a new device or location. You can also enable 2FA for all logins regardless of device from the Account Settings > Security. We strongly recommend you enable this feature.

The my11 game app is available for iOS (App Store) and Android (APK direct download or Google Play). For Android, you may need to allow installation from unknown sources in your device settings. Check the "App Download" section on our website or contact support for the latest download link.

Try the following steps in order: (1) Reload the page or restart the app, (2) Clear your browser or app cache, (3) Make sure your internet connection is stable, (4) Try a different browser or device, (5) Check if the game is under scheduled maintenance. If the issue persists, contact support with a screenshot of the error displayed.

For the best experience, we recommend: Android version 8.0 or above with a minimum of 3GB RAM; iOS version 13 or above; 4G/LTE or WiFi internet connection with a minimum speed of 10Mbps for Live Casino. Supported browsers include Chrome 80+, Firefox 75+, Safari 13+, and Edge 80+.

The my11 game customer support team can be reached via Live Chat available 24 hours a day, 7 days a week via the chat icon at the bottom right of the website or app. You can also email us at [email protected] for enquiries that do not require an immediate response. Email response times are typically under 4 hours on business days.