Gaming should be entertainment — not a burden. At my11 game, we provide the tools, resources, and support you need to stay in control and enjoy a healthy play experience.
To be honest — the online gaming industry often gets a bad reputation, and some of it is warranted. There are platforms that do not care about player wellbeing and only focus on their revenue figures. my11 game is not like that.
From day one, our philosophy has been clear: players who play in a healthy and enjoyable way are the players who will stay with us for the long term. This is not just a business strategy — it is a moral responsibility we take seriously.
We know that for most of our players, gaming at my11 game is a way to unwind after a long day, enjoy a favourite football match, or simply have some weekend entertainment. And that is 100% fine. But we also know that for a small number of players, gaming can become something more than entertainment — and it is for this group that our tools and support are designed.
All gaming control tools at my11 game are completely free and accessible directly from your account settings without needing to contact customer support first.
All of these tools can be activated directly from the "Account Settings" section in the my11 game platform or app. They take effect immediately.
Set a maximum limit for your daily, weekly, or monthly deposits. Once the limit is reached, the system will not allow any additional deposits until the period resets. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period for your protection.
Set a maximum duration for your gaming sessions. When the time limit is reached, the system will send a warning notification and automatically end your session if you do not respond. This helps you avoid playing longer than intended without realising it.
Set the maximum amount you are willing to lose within a given period — daily, weekly, or monthly. Once this limit is reached, you will not be able to continue wagering until the period resets, even if you still have a balance in your wallet.
Need a break from gaming? Activate a cool-off period for 24 hours, 3 days, one week, or one month. During this time, your account remains active but you will not be able to log in or make any transactions. The period can be extended but not shortened.
A more serious option — block access to your account for a minimum of 6 months up to 5 years, or permanently. Once self-exclusion is active, my11 game will also stop all marketing communications to you and remove your name from any promotional lists.
View a detailed summary of your activity — total deposits, withdrawals, net wins/net losses, and play time for any given period. This information helps you make more informed decisions about your gaming habits.
Problem gambling rarely happens overnight. It usually starts slowly and goes unnoticed. Recognising the signs early is the single most important first step.
Ask yourself honestly — do you identify with any of the following situations?
Answer the questions below honestly to get a clear picture of your current gaming habits.
Question 1 of 4: In the past month, have you ever felt regret after playing because you spent more than you planned?
Registration at my11 game requires a valid MyKad number and phone OTP verification. For the first withdrawal, a full KYC check is conducted to definitively verify age. No one under 18 is permitted to use our platform.
Our platform uses an analytics system that automatically monitors gaming patterns. If the system detects behavioural changes that may indicate risk — such as a sudden increase in betting frequency or amount — our team will proactively reach out to the player concerned.
The my11 game customer support team is specially trained to handle problem gaming issues with empathy and without judgment. If you or someone you know needs help, reach out to us via live chat — we are available 24 hours a day.
My11 game does not target advertisements at individuals who have registered for self-exclusion or who show signs of problem gambling. All our marketing materials comply with industry guidelines, including displaying responsible gaming messages.
All my11 game staff — from the customer support team to the marketing department — undergo comprehensive responsible gaming training every year. This ensures every player touchpoint is handled with care.
The "Help & Resources" page in your account lists detailed information on problem gambling, how to manage your finances responsibly, and steps you can take if you or a loved one needs professional help.
If you feel that gaming is starting to affect your life, take action today. The process is straightforward and will not take long.
Go to your account profile and select "Responsible Gaming" from the menu. All tools are accessible from there without needing to contact anyone.
Set a deposit limit, loss limit, or session time limit as a first step. For more serious cases, activate a temporary break or self-exclusion.
If you need guidance or would like to speak with someone, our support team is available via 24/7 live chat. We will respond with empathy and without judgment.
If the situation calls for professional help, our team can provide information on support resources available in Malaysia for problem gambling-related issues.
Set a playing budget before you start, and stick to it even when you are winning. Today's wins can become tomorrow's losses.
Never play using borrowed money, emergency savings, or funds set aside for essential needs.
Think of the money you spend on gaming as the cost of entertainment — just like buying a movie ticket or dining out.
Take regular breaks during your play session. Stand up, stretch, drink some water — it helps you think more clearly.
Do not play when you are feeling emotional, stressed, sad, or after consuming alcohol. Decisions made in these states are rarely sound.
Never chase your losses. Losses are part of the game — accept them and take a break. Tomorrow is a new day.
Make sure gaming is not your only hobby or form of entertainment. Maintain balance with other activities you enjoy.
Use the limit tools in your my11 game account proactively — before any issues arise, not after. That is the smartest approach.
Review your activity history at least once a month. Numbers don't lie — they give you a clear picture of your habits.
Do not be ashamed to ask for help. Seeking support is a sign of strength, not weakness. We are here to help without any judgment.